Join the Legacy of Manhattan Grand Hotel

About World of Business Pvt. Ltd.

World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives, our portfolio is built on innovation, authenticity, and a deep commitment to service excellence.

About Manhattan Grand Hotel

Located in the vibrant heart of Hulhumalé City, Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean, signature restaurants offering global cuisines, and versatile spaces for meetings, events, and celebrations. As one of Hulhumalé's most anticipated hotel openings, Manhattan Grand Hotel is set to become the preferred choice for business travelers, holidaymakers, and city dwellers seeking sophistication, comfort, and peace of mind.

About the Role

We are currently seeking a Concierge to join our pre-opening team at Manhattan Grand Hotel. This role serves as a trusted local expert and personal ambassador for our guests, curating memorable experiences and providing seamless assistance throughout their stay.

Key Responsibilities:

• Provide guests with personalised recommendations on dining, sightseeing, entertainment, and local attractions across Malé and Hulhumalé.
• Arrange guest transportation, including airport transfers, taxis, ferries, and car rentals.
• Coordinate restaurant reservations, excursion bookings, spa appointments, and event tickets on behalf of guests.
• Handle guest luggage requests, courier services, and mail/package coordination.
• Anticipate guest needs and proactively resolve requests with efficiency, discretion, and a genuine sense of hospitality.
• Maintain up-to-date knowledge of hotel facilities, promotions, and local partner services to provide accurate guidance.
• Liaise closely with Front Office, Housekeeping, and F&B teams to ensure seamless coordination of guest requests.
• Handle special requests, VIP arrangements, and unique guest occasions (celebrations, honeymoons, business needs) with attention to detail.
• Ensure compliance with the Hotel's brand standards, grooming guidelines, and Standard Operating Procedures.

About You

To excel in this role, you should have:

• Minimum 2 years of experience as a Concierge, Guest Relations Agent, or similar guest-facing role, preferably within an upscale or luxury hospitality environment.
• Strong local knowledge of Malé and Hulhumalé, including dining, attractions, transport, and services.
• Excellent communication and interpersonal skills, with a warm and professional demeanour.
• Strong problem-solving skills with the ability to manage multiple guest requests simultaneously.
• A network of reliable local contacts and service providers will be considered an advantage.
• Discretion, patience, and a genuine passion for creating memorable guest experiences.
• Working knowledge of Opera PMS or similar property management systems will be considered an advantage.
• Flexibility to work rotating shifts, including weekends and public holidays as required.

About the Benefits

At Manhattan Grand Hotel, we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring, supportive, and rewarding. Our benefits include:

• Competitive salary and performance-based incentives.
• Paid annual leave and public holidays.
• Healthcare benefits and wellness programs.
• Opportunities for professional growth through training and development.
• Career pathways within World of Business Pvt. Ltd.'s expanding portfolio.
• Colleague discounts on hotel services, dining, and stays.
• A collaborative and inclusive work culture where your ideas are valued.

Be Part of the Story. Be Part of Manhattan Grand.

If you take pride in turning local knowledge into unforgettable guest experiences, we invite you to join our pre-opening team. Help us curate moments of genuine connection as Manhattan Grand Hotel opens its doors to the world.

I'll continue producing these in the same format as we move through the manning guide. To keep pace with the remaining roles efficiently, let me know if you'd like me to batch through a department at a time (e.g., all Front Office roles, then Housekeeping, then F&B) rather than one at a time — happy to work either way.